Approach and Capabilities: Let's Talk Every business environment is unique. But since the starting point for every business is the customer, this is where we begin. Our first step for both new and existing clients is sitting down to discuss their situation and needs. Together we determine the kinds of customer or employee feedback that will be of greatest value. We then determine the most appropriate means of collecting information, gather it, and deliver both detailed and summary reports. |
Company Background RFG Marketing's focus is assisting our clients' sales and marketing process with their customers' essential needs in mind. We provide straightforward, easy-to-understand information our clients can act on to improve business performance. Industry experience includes: manufacturing, health care services, telecommunications, software services, and the metals industry. A second and related focus is assisting clients in learning more about their employee insights, perceptions, and needs. |
Our History RFG Marketing began operation in 1993. Our staff offers decades of data analysis, public policy, and report writing experience. Their seasoned perspectives of the research process are especially valued. Owner Robert Gross has over 25 years experience developing and implementing successful customer and employee feedback programs. His education includes an MBA from Capital University and a Bachelor's degree from Miami University of Ohio. He is a past president of the Columbus Chapter of the American Marketing Association. |
Our Customers' Comments RFG Marketing is proud of the relationships we have with our clients. Here is a sample of our customer feedback: |
We had a very positive experience with them and I would recommend them highly. The survey they conducted for us was thorough, fully explained and valuable to us not only in validating our current marketing programs but helpful in planning new strategies. It also clearly pointed out areas in which improvement was necessary, which is the most important of all. *** We definitely plan to use their services again. They are easy to work with, deliver what they promise, are reasonably priced and offer a valuable service. |
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